Shipping policy

Processing Time — Orders are typically processed within 1–2 business days. Because FORGD Collective sources from a few different places (some items ship directly from our fulfillment partners, while apparel like tees and hats is packed and shipped by us), an order with multiple item types may arrive in more than one package, each with its own tracking number.

Delivery Time — Once an order ships, most domestic (US) deliveries arrive within 5–10 business days. Delivery times can vary by item and destination, and you'll always get tracking so you can follow your order's progress.

Shipping Rates — Free shipping on all US orders over $49. Orders under $49 are charged a standard shipping rate calculated at checkout based on your items and delivery address.

International Shipping — We ship worldwide. International orders generally arrive within 1–4 weeks after processing, depending on destination and customs processing. Any customs fees, import duties, or local taxes charged by your country are the responsibility of the customer and are not included in your order total or shipping cost.

Order Tracking — You'll receive a shipping confirmation email with tracking information as soon as your order (or each package, if split) ships.

Lost, Delayed, or Damaged Packages — If your order hasn't arrived within the expected window, arrives damaged, or tracking looks stuck, contact us with your order number and we'll help sort it out.

Shipping Address — Please double-check your shipping address at checkout. If you notice an error, contact us right away; we can usually make a correction before an order ships, but can't guarantee changes once it's on its way.

And while you're in that same Settings → Policies screen, the Refund policy field is almost certainly showing the same "no policy set" — paste this into that one too, since it's the same permission gap:

30-Day Return Window — If something isn't right, you have 30 days from the delivery date to return it. Items must be unused, unworn, and in their original packaging with tags attached.

How to Start a Return — Contact us with your order number and the reason for the return, and we'll walk you through the process for your specific item.

Defective, Damaged, or Wrong Item — If an item arrived damaged, defective, or isn't what you ordered, let us know within 30 days and we'll cover the cost to make it right, whether that's a replacement or a full refund.

Change of Mind Returns — For returns that aren't due to a defect or our error, return shipping is the customer's responsibility unless otherwise noted when you contact us.

Refunds — Once your return is received and inspected (or approved, for items that don't require shipping back), we'll process your refund to your original payment method. Refunds typically appear within 5–10 business days, depending on your bank or card provider.